Support
KindScroll is made and supported by one person in Australia. Email is the only way to reach support, and it is read by a human.
Support email kindscrollsupport@gmail.comKindScroll is not an emergency or medical service
It offers general encouragement. It is not therapy, counselling, diagnosis or medical advice. Nobody monitors the support inbox for emergencies, and it cannot respond to a crisis.
If you are in immediate danger in Australia, call 000.
For support at any hour, Lifeline is on 13 11 14 and Beyond Blue is on 1300 22 4636. The app's own Support Centre lists these and other Australian services, including 13YARN, MensLine Australia and the PANDA National Helpline.
Help with the app
Changing your topics or tone
Open You from the bottom bar, then Edit topics or Edit tones. You can change these as often as you like, and it takes effect on the next card.
Saved messages
Tap the heart on any card to save it. Saved messages live under the heart icon in the bottom bar. There is no limit on how many you can keep, on the free version or with Plus.
Reminders
Reminders are set under You. KindScroll only asks your phone for notification permission at the point you actually turn one on. If you would rather the reminder text not appear on your lock screen, there is a setting for that beside it.
The daily amount
Without KindScroll Plus, the feed settles after twenty-five cards a day and starts again after midnight. A card counts only once you have had it on screen for a few seconds, and only once per message per day — skimming does not use it up. Everything you have already read that day stays reachable, and saving, sharing, reminders and the Support Centre are never affected.
Something is hard to read or hard to reach
KindScroll is built to work with your system text size, including the largest settings. If you use assistive technology and something is cramped, clipped or unreachable, please email us with the screen and device you are using. Accessibility problems are treated as faults, not requests.
KindScroll Plus
What Plus adds
Unlimited scrolling, and four extra colour themes for the feed: Sage, Blush, Apricot and Lavender.
Everything else is free and stays free — every topic and tone, saving messages, sharing, reminders and the Support Centre.
How the subscription works
KindScroll Plus is an optional monthly subscription that renews until you stop it. The price shown in the app is the one your app store gives, in your own currency. There is no trial, no annual plan and no lifetime purchase.
Payment, billing and cancelling
Purchases are handled entirely by Apple or Google, not by KindScroll. Payment is charged to your app store account when you confirm the purchase, and again at the start of each month.
To cancel, manage the subscription in your app store account settings — Settings › your name › Subscriptions on iPhone, or Play Store › Payments and subscriptions on Android. Cancelling stops the renewal; Plus stays on until the month you have already paid for ends.
KindScroll cannot cancel a subscription, change a price or issue a refund on your behalf. Refunds are requested from Apple or Google directly.
Restoring a purchase
If you have reinstalled the app, changed device, or Plus is not showing when it should:
- Check you are signed in with the same app store account you subscribed with.
- Open You, then See KindScroll Plus.
- Tap Restore purchases, near the bottom of that screen.
If the app says the store is not reachable, it means it could not get an answer — not that your subscription is gone. Try again when you have a connection.
Plus is not switching on after paying
Some purchases need approval before they complete, such as Ask to Buy on a family account, or a confirmation from your bank. In that case the payment is not finished yet and Plus is not on. It switches on by itself once your app store confirms it — either the next time you open KindScroll, or when you come back to the Plus screen.
If a payment has definitely gone through and Plus is still not on after that, please email and include which app store you used and roughly when. Please never send card numbers, receipts, screenshots of payment details or passwords. None of that is needed and none of it should be sent by email.
Feedback about the app
Feedback on the writing is welcome — a message that reads wrong, lands badly, or does not sound like it was written for a person having a hard day. Say which topic and tone you had selected, if you remember.
Bug reports are welcome too. What helps most: what you were doing, what you expected, what happened instead, and which phone.
Your data
KindScroll keeps your saved messages, preferences and settings on your device. There is no account to delete and no copy of anything on a server of ours.
If you want to be sure your local KindScroll data is removed, use You › Your data › Reset all local KindScroll data before uninstalling. Backup and offloading behaviour depends on your phone.
The full detail is in the Privacy Policy.